Shipping policy
Shipping & Delivery Policy
Thank you for visiting and shopping with Pertix.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after 12:00 PM EST on Fridays may begin processing the next business day.
During periods of high demand, processing times may be extended. If your order experiences a significant delay, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping is currently available to United States addresses. Fully Tracked & Insured Shipping costs $4.95 USD per order, as displayed at checkout.
Estimated transit time after dispatch is 5–8 business days, in addition to the 1–3 business day processing time.
All delivery times are estimates and may vary due to carrier delays, customs processing, or supply chain disruptions.
Shipment Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking numbers typically become active within 24–72 hours.
Customs, Duties, and Taxes
Customs duties, taxes, or fees applied to your order are the responsibility of the customer, unless included at checkout or otherwise required by applicable law.
Damaged or Lost Packages
If your order arrives damaged, please contact us immediately at support@trypertix.com with your order details and photos of the damage. We will work with you and the carrier to resolve the issue.
We will assist with carrier claims where applicable. Nothing in this policy limits any remedies available to you under applicable law for damaged or undelivered goods.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, we may attempt to contact you to correct it. If we are unable to do so, your order may be canceled and refunded.
Pertix is not responsible for orders shipped to incorrect addresses provided by the customer, except as required by applicable law.
Missing or Stolen Packages
If tracking shows your package has been delivered but you have not received it, please contact us as soon as possible.
We will assist in initiating an investigation with the shipping carrier. Resolution times may vary and can take up to 21 business days depending on the carrier. This does not extend any mandatory refund or other legal deadlines.
Shipping Delays
High order volume or supply chain disruptions may occasionally extend processing or shipping times. If we cannot ship within the promised time, we will notify you and provide the delay or cancellation and refund options required by applicable law.
Contact
For shipping-related questions or concerns, contact support@trypertix.com.